Terms of Service

Welcome to AnswerClient. By accessing or using our AI-powered voice receptionist platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing, or using AnswerClient, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service. You must be at least 18 years of age or have the legal authority to enter into this agreement on behalf of your business.

2. Description of Service

AnswerClient provides an AI-powered voice receptionist platform that includes:

• AI Voice Agent: An automated voice assistant that answers calls on behalf of your business
• Google Calendar Integration: Appointment scheduling and availability management
• Website Analysis: Automatic generation of AI persona prompts from your business website
• Call Recording & Transcription: Recording and transcription of voice interactions
• Lead Management: Contact information collection and management
• Test Receptionist: A demo feature to preview AI receptionist capabilities

3. Account Registration

To use the Service, you must:

• Create an account with accurate and complete information
• Be at least 18 years old or have legal authority to enter into this agreement
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access

You are responsible for all activities that occur under your account.

4. Pricing, Billing & Overage

Subscription Plans: AnswerClient offers monthly subscription plans as displayed on our pricing page. By subscribing, you authorize recurring monthly charges at the rate corresponding to your selected plan.

• Billing Cycle: Subscriptions are billed monthly on the anniversary of your initial sign-up date.
• Overage Minutes: Each plan includes a set number of voice minutes per month. If you exceed your included minutes, overage minutes are billed at the rate specified on your plan (currently $0.20/minute). By using the Service, you acknowledge and agree to overage charges for usage beyond your plan's included minutes.
• Failed Payments: If a payment fails, we will attempt to process the charge up to 3 additional times over a 10-day period. If all attempts fail, your account may be suspended until payment is resolved. Continued non-payment for 30 days may result in account termination.
• Price Changes: We reserve the right to modify pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree with a price change, you may cancel before it takes effect.

Payment Processing: All payments are processed by our payment partner, Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. Paddle handles billing, tax collection, invoicing, and payment-related customer support. By purchasing a subscription, you also agree to Paddle's Terms of Service and Privacy Policy.

5. Refund & Cancellation Policy

Please refer to Section 25 of these Terms for our complete Refund & Cancellation Policy. Key points include:

• 14-Day Satisfaction Guarantee: First-time subscribers may request a full refund of their first month's subscription fee within 14 calendar days of sign-up.
• Cancellation: You may cancel your subscription at any time. Service continues through the end of your current billing period. No partial-month refunds are issued.
• Overage charges are non-refundable as they reflect actual third-party usage costs incurred on your behalf.
• Setup & onboarding fees (if applicable) are non-refundable.

6. Third-Party Services & Infrastructure

The Service is powered by industry-leading third-party platforms including:

• Deepgram: For speech-to-text, text-to-speech, and voice AI capabilities
• OpenAI: For language model processing and prompt enhancement
• Twilio: For phone call handling and connectivity
• Google Calendar API: For appointment scheduling
• Paddle: For payment processing and billing

7. Google Calendar Integration

By connecting your Google Calendar:

• You authorize AnswerClient to read your calendar availability
• You authorize AnswerClient to create calendar events for appointments
• You confirm you have authority to grant this access
• You can revoke access at any time through your Google Account settings

8. Voice Recordings and Transcriptions

• Calls handled by the AI receptionist may be recorded and transcribed
• You are responsible for complying with all applicable call recording laws in your jurisdiction
• You must inform callers that calls may be recorded where required by law
• Recordings are stored securely and accessible only to authorized account users

9. Acceptable Use

You agree NOT to use the Service to engage in illegal, fraudulent, or unsolicited telemarketing activities.

10. Contact Information

For questions about these Terms, please contact us at:

AnswerClient
Email: [email protected]
Website: answerclient.com